Business

COMMUNITY RESOURCES:
Experts and organisations sharing their views.

Responding to the Covid-19 Crisis

Communicate – every day!
Be positive – people gravitate to positive people
Know the cycles – we will move from this ‘Winter’ top a new ‘Spring’. Be prepared
Change – don’t wait! You need to act, now
Cut back – cash is king
Extend credit
Staffing changes – consider flexible work, reduce hours, extended vacations
Plan and test working from home – know what tech, people, process changes are needed and get help implementing them
Online of delivery – regardless of your industry, pivot to online customer service
Market and sell – now is not the time to stop marketing yourself. Customers need to know you are there to help them
Repeat business – profit comes from existing customers. Make sure they truly feel ‘loved'!

Chris Whelan is an organisational change leader, business coach and public speaker.

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